FAQs

Frequently Asked Questions

How does personalization work?

Once you add a product to your cart, you'll be prompted to enter your personalization details — such as a name, date, or custom message. We'll print or engrave exactly what you provide, so please double-check your spelling before placing your order.

Can I preview my personalized item before it ships?

We do not offer digital proofs before production. However, our product images give you a clear idea of how your item will look. If you have specific questions, please contact us before ordering.

What if I made a mistake in my personalization?

Please contact us within 1 hour of placing your order. Once production has started, we are unable to make changes. We are not responsible for errors submitted by the customer.

How long does production take?

Most personalized items are produced within 2–5 business days. Please check individual product pages for specific production times.

Do you offer gift wrapping?

Yes! Gift wrapping is available as an add-on during checkout. Your order will arrive beautifully packaged and ready to give.

Can I cancel or change my order?

Orders can be cancelled or changed within 1 hour of placing them. After that, production begins and changes may not be possible. Please contact us immediately if you need to make changes.

Do you ship internationally?

Yes, we ship worldwide! Delivery times and costs vary by destination. You can see shipping options at checkout.

My item arrived damaged — what do I do?

We're so sorry! Please contact us within 7 days of delivery with a photo of the damaged item and your order number. We'll make it right.